Cookie Policy

This Cookie Policy explains how Turtle Beach Audio Store (“we”, “us”, or “our”) uses cookies and similar tracking technologies on our website https://turtelbech.com/ (the “Site”). It explains what these technologies are, why we use them, and your rights to control their use.

By continuing to use our Site, you consent to our use of cookies as described in this policy, except where you have disabled them (see Section 4).

1. What Are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owners. Cookies may be “persistent” (remain on your device until you delete them) or “session” (deleted as soon as you close your browser).

2. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our Site to function properly. They enable core features such as:

  • Secure checkout and payment processing
  • Shopping cart functionality
  • Account login and navigation
  • Loading the website efficiently

The Site cannot operate correctly without these cookies, so they cannot be disabled.

Performance & Analytics Cookies

These cookies collect information about how visitors use our Site, such as which pages are visited most often, how users navigate the site, and if they receive error messages. All information collected is aggregated and anonymous. We use this data to improve the performance and user experience of our Site.

Examples: Google Analytics, Shopify analytics.

Functional Cookies

These cookies allow our Site to remember choices you make (such as your language preference, region, or login details) and provide enhanced, more personalized features. They may also be used to remember changes you make to text size, fonts, and other customizable parts of the Site.

Targeting & Advertising Cookies

These cookies may be set through our Site by our advertising partners (such as social media platforms or ad networks). They are used to build a profile of your interests and show you relevant advertisements on other websites. They do not store directly personal information but are based on uniquely identifying your browser and device.

You can opt out of these cookies (see Section 4).

Third-Party Cookies

We may also allow certain third-party service providers to place cookies on your device for the purposes described above. These third parties include:

  • Google Analytics (for website traffic analysis)
  • Social media platforms (e.g., Facebook, Twitter) for sharing content and targeted ads
  • Payment processors (e.g., Shopify Payments, PayPal) for fraud prevention and security

These third parties have their own privacy and cookie policies, which we encourage you to review.

3. How Long Do Cookies Stay on Your Device?

The length of time a cookie stays on your device depends on whether it is a “persistent” or “session” cookie.

  • Session cookies last only until you close your browser.
  • Persistent cookies remain on your device for a set period (usually up to 12 months) or until you delete them.

4. Your Choices and Controls

You have the right to accept or reject non‑essential cookies (Performance & Analytics, Functional, and Targeting & Advertising cookies). You can manage your cookie preferences in several ways:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can set your browser to block or delete cookies. Please note that disabling strictly necessary cookies may prevent the Site from functioning properly.

Cookie Management Tool

When you first visit our Site, you will see a cookie banner that allows you to accept or reject non‑essential cookies. You can change your preferences at any time by clicking the “Cookie Preferences” link in our website footer (if available) or by adjusting your browser settings.

Opt‑Out Links for Third‑Party Cookies

5. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our operations. Any changes will be posted on this page with an updated “Last Updated” date. Please review this policy periodically.

6. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Email: [email protected]
Address: 100 Pine St, Suite 1250, San Francisco, CA 94111, United States
Website: https://turtelbech.com/