Privacy Policy

Turtle Beach Audio Store (“we”, “us”, or “our”) respects your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website https://turtelbech.com/ (the “Site”) or make a purchase from us.

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect information from you when you visit our Site, place an order, sign up for our newsletter, or contact us.

Information you provide directly to us:

  • Order information: When you purchase a product, we collect your name, billing address, shipping address, email address, phone number, payment information (credit card details are processed by our third‑party payment processor and are not stored by us), and order details.
  • Newsletter signup: When you subscribe to our email updates, we collect your email address.
  • Customer support: When you contact us by email or phone, we collect your name, email address, order number (if any), and the content of your communication.

Information we collect automatically:

  • Usage data: We may collect information about how you access and use the Site, such as your IP address, browser type, device type, operating system, pages visited, time and date of visit, and referring URLs.
  • Cookies and similar technologies: We use cookies to enhance your browsing experience, remember your preferences, and understand how you use our Site. You can disable cookies through your browser settings, but this may affect certain functionality.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders (including payment processing, shipping, and order confirmation).
  • To communicate with you about your order (e.g., order confirmation, shipping updates, customer service).
  • To send you marketing emails if you have opted in (you may unsubscribe at any time).
  • To improve our Site, products, and customer service.
  • To detect and prevent fraud, unauthorized transactions, and other liabilities.
  • To comply with legal obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following circumstances:

  • Service providers: We share information with third parties who perform services on our behalf, such as:
    • Payment processors (e.g., Shopify Payments, PayPal, Stripe) to process credit card transactions.
    • Shipping carriers (e.g., USPS, UPS, FedEx) to deliver your order.
    • Email marketing platform (if we use one) to send newsletters (only to those who have opted in).
    • IT and analytics providers to help us operate and improve our Site.
  • Legal compliance: We may disclose your information if required by law, subpoena, court order, or other legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize you when you return to our Site.
  • Keep items in your shopping cart.
  • Analyze Site traffic and usage.

Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, if you disable cookies, some parts of our Site may not function properly.

5. Your Privacy Rights

Depending on where you reside, you may have certain rights regarding your personal information, including:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to certain exceptions (e.g., we may need to retain information for legal compliance or fraud prevention).
  • Opt‑out of marketing: You may unsubscribe from our marketing emails by clicking the “unsubscribe” link at the bottom of any email or by contacting us.

To exercise any of these rights, please contact us using the information in Section 9. We will respond to your request within 30 days.

California residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, request deletion, and opt out of the sale of your personal information. We do not sell your personal information. For more information or to exercise your rights, please contact us.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Children’s Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete it. If you believe we have collected information from a child under 18, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 100 Pine St, Suite 1250, San Francisco, CA 94111, United States
Website: https://turtelbech.com/